Avyro · Evolute LLC
Support
Help with recording, maps, driving reports, and Family setup.
Last updated: October 7, 2026 · Applies to Avyro by Evolute LLC
Contact Evolute
Include your app version, phone model, OS version, what happened, and the approximate time of the issue. Screenshots are helpful; redact personal locations. Do not send passwords or full raw trip exports unless you choose to provide one after discussing the need. No account is needed to ask for help.
A trip was not recorded
Check location access, precise location and the permissions needed for background recording; check automatic detection is enabled if you use it. Battery restrictions and force-quitting can prevent background work. Try a manual drive and check the recording status before setting off. Recording should not require interacting with the phone while driving.
The Android street map is unavailable
The recorded route can appear before street tiles load. Check connectivity, reopen the report, and use Retry if offered. Recording and cached analysis are separate from internet map display. Public map services can be temporarily unavailable.
A speed or score looks wrong
Open the trip’s Evidence or How measurements work view. Check the measurement and road-limit context, assessment version, and driver/passenger attribution. Report a suspected road-data or calculation issue with the trip time and a redacted screenshot. A speed reading, posted limit and score are different measurements; this guide explains them.
Ask Avyro is unavailable
Free-text questions require a supported iPhone and language with Apple’s model ready. Power mode and device configuration affect availability. Guided Explore Your Driving reports are the alternative on Android and other devices. Neither feature requires a cloud AI account.
Family sign-in says configuration is pending
The developer must activate the relevant Apple/Google credentials, store verification and notifications. Publishing the app is not required merely to test sign-in, but correct development configuration is required. This message is not a fault with your phone’s logged-in account. Family service activation is still pending.
Privacy, billing and deletion
Use Delete account & data for account requests. Manage subscriptions through the store that billed you. Our legal and privacy hub links all Avyro policies. For urgent road safety issues or emergencies, contact the appropriate local service; this support mailbox is not an emergency channel.